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ISO 20000-1:2018
Services
ISO 20000-1:2018
ISO 20000-1:2018 is an international standard that specifies the requirements for organizations to establish, implement, maintain and continuously improve a service management system (SMS). This standard focuses on effective service delivery, emphasizing the importance of organizations meeting customer requirements and improving customer satisfaction.
One of the main features of ISO 20000-1:2018 is its compatibility with the Infrastructure Technology Library (ITIL), the best method adopted for IT project management. The standard provides a framework for organizations to integrate ITIL practices into their project management processes, promoting organizational and organizational processes for service delivery.
The standard is based on the Plan-Do-Check-Act (PDCA) cycle, encouraging organizations to plan and establish their project management system, implement and operate it, monitor and evaluate performance and progress. face This conversion process enables a continuous process of planning for project management.
ISO 20000-1:2018 covers various areas including project management policy, project management plan and implementation, resource management, design and change, service delivery process, relationship management and continuous improvement. It affects all types and sizes of service providers, both internal and external, and supports the development of a flexible and effective system for providing services.
Organizations that comply with ISO 20000-1:2018 demonstrate their commitment to providing high quality services, meeting customer expectations and continuing to improve their service management systems. By adopting this principle, organizations can improve their overall quality of work, increase operational efficiency and lay the foundation for long-term success in service delivery.
